Sheila Heen has spent two decades at the Harvard Negotiation Project specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained. Her firm, Triad Consulting Group, works with executive teams to strengthen their working relationships, work through tough conversations and make sound decisions together. She has written two New York Times bestsellers, including her most recent, Thanks for the Feedback, helps people improve their ability to receive feedback.   Written by Willow Creek Association • Aug 18 2015